Refund policy

RETURN WINDOW

Most eligible, unused items may be returned within 30 days of delivery. Items must be in their original condition and packaging, with proof of purchase.

STARTING A RETURN

Contact EcoShopGuide through our Contact page before sending anything back. Because products may be fulfilled by different suppliers, the return destination can vary. We will provide the authorized return instructions and supplier-designated return address. Returns sent without authorization may not be accepted.

RETURN COSTS

For approved eligible returns, there is no return-label fee and no restocking fee. The supplier normally creates the return label within two business days after the return is approved.

REFUNDS

Refunds are issued to the original payment method after the supplier receives and approves the return and refunds EcoShopGuide. Your bank or card issuer may need additional time to post the credit. Original shipping charges are not refundable unless the item was damaged, incorrect, or the return is required by law.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Contact EcoShopGuide promptly through our Contact page with your order number and clear photos of the item and packaging. We will coordinate the appropriate replacement, refund, or other resolution with the supplier.

CANCELLATIONS AND ADDRESS CHANGES

Request a cancellation or address change as soon as possible. We cannot guarantee changes after a supplier begins processing or ships the order.

EXCEPTIONS

Final-sale items, gift cards, personalized or custom-made items, and items that have been used, washed, altered, or damaged after delivery may not be returnable, except where required by law. Product-specific restrictions shown on the product page also apply.

EcoShopGuide is operated by Ecoshopguide LLC. For help, use the Contact page on ecoshopguide.com.